Staycasino Terms & Conditions

These Terms and Conditions govern access to and use of the Staycasino website, games, services and related features. By creating an account or using Staycasino, you confirm that you have read, understood and agreed to these terms.

Please review this document before playing. If you do not accept any part of these Terms and Conditions, you must not register, deposit funds or use the Staycasino platform.

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Agreement to These Terms

These Terms and Conditions form a binding agreement between you and Staycasino. They apply to all visitors, registered customers and users of the services. Other rules may apply to particular games, promotions or payment methods, and those rules form part of these terms when displayed or made available to you.

Staycasino may publish additional instructions, game rules and promotional conditions. If a specific rule conflicts with these terms, the specific rule will apply to the relevant service or promotion.

Who May Use Staycasino

Staycasino is available only to individuals who are at least 18 years old. By using the platform, you confirm that you meet the minimum age requirement and that online gambling is permitted for you in the place where you are located.

You are responsible for checking whether access to gambling services is lawful in your jurisdiction. Staycasino may restrict access where it considers that use would be inappropriate, unlawful or inconsistent with applicable requirements.

Opening Your Account

You must provide accurate, complete and current information when registering. Each customer may hold only one Staycasino account unless Staycasino has expressly approved an additional account in writing.

Account credentials must be kept confidential. You are responsible for activity carried out through your account, except where unauthorised use results from a failure by Staycasino to apply appropriate security measures. Tell Staycasino promptly if you believe your credentials have been compromised.

• Do not register using another person's identity or information.
• Do not sell, transfer, rent or share your account.
• Keep your personal and payment information updated.
• Use only payment methods that belong to you or that you are authorised to use.

Identity and Security Checks

Staycasino may request documents or information to confirm your identity, age, payment ownership, location or account activity. These checks help protect customers, prevent fraud and support the secure operation of the platform.

Requested documents must be genuine, readable and current. Deposits, withdrawals or selected account functions may be delayed while verification is in progress. If you do not provide satisfactory information within a reasonable period, Staycasino may limit, suspend or close your account.

Funding Your Play

Deposits must be made through payment options shown as available on the Staycasino platform. You confirm that you have authority to use the selected payment method and that the funds are not derived from unlawful activity.

Staycasino may apply minimum or maximum transaction limits and may reject or reverse a transaction where there is a technical, security, verification or compliance concern. You should check the transaction details carefully before confirming a deposit. A deposit is not a wager until you choose to use the funds in a game.

You are responsible for any charges imposed by your bank, payment provider or other intermediary. Staycasino may use reasonable procedures to identify unusual or disputed transactions.

Receiving Withdrawals

You may request a withdrawal of eligible funds through the methods made available on your account. Staycasino may require completion of verification before processing a withdrawal and may return funds only to a payment method held in your name, where practicable.

Withdrawal processing times can vary according to the method selected, account checks and information supplied. A request may be reviewed, delayed or declined if there is a suspected breach of these terms, a disputed transaction, an incomplete verification process or evidence that promotional conditions have not been met.

Staycasino may correct obvious errors, including inaccurate balances or incorrectly credited winnings, and may adjust the account accordingly.

Promotional Offers and Bonuses

Bonuses, free plays and other promotions are subject to the terms shown with the relevant offer. These terms may include eligibility conditions, expiry dates, wagering requirements, game restrictions, maximum cashout limits and withdrawal conditions.

You should read the promotional rules before accepting an offer. Unless stated otherwise, a customer may not claim the same promotion more than once by using multiple accounts, payment methods or identities. Staycasino may cancel promotional benefits where it reasonably believes that an offer has been abused, obtained in error or used contrary to its conditions.

When a promotion ends or is withdrawn, unused promotional value may expire in accordance with the published rules. Promotional winnings may remain unavailable until all applicable conditions have been completed.

Proper Use of the Platform

Staycasino must be used honestly, lawfully and for personal entertainment. You must follow these Terms and Conditions, the rules of each game and any reasonable instructions displayed on the website.

• Provide truthful information and cooperate with reasonable checks.
• Use the platform only through approved devices, software and access methods.
• Protect your account from unauthorised access.
• Report errors, suspicious activity or technical problems without delay.

You must not use Staycasino in a way that interferes with its operation, harms other users or places unreasonable demands on its systems.

Conduct That Is Not Allowed

The following activities are prohibited, whether attempted directly or through another person, device or account:

• Fraud, deception, money laundering or use of unlawfully obtained funds.
• Providing false documents or misleading information.
• Collusion, manipulation, cheating or exploitation of a game or promotion.
• Using automated tools, bots, scripts or software intended to gain an unfair advantage.
• Attempting to bypass account, location, security or responsible gambling controls.
• Attacking, disrupting, reverse engineering or introducing harmful code into the platform.
• Opening multiple accounts to avoid restrictions or obtain repeated benefits.

Staycasino may investigate suspected prohibited activity and take action while an investigation is continuing.

Ownership of Site Materials

Unless stated otherwise, the Staycasino name, branding, website content, text, graphics, interface elements, software and other materials are owned by or used with permission by Staycasino or its providers. They are protected by applicable intellectual property principles.

You receive a limited, personal and non-transferable right to access the platform for its intended purpose. You must not copy, publish, modify, distribute, sell or commercially exploit Staycasino materials without prior written permission.

Limits on Responsibility

Staycasino aims to provide a reliable service but does not guarantee that the website, games or payment features will always be uninterrupted, error-free or available. Access may be affected by maintenance, network conditions, third-party services, equipment failures or events outside reasonable control.

To the extent permitted by applicable law, Staycasino is not responsible for losses caused by your misuse of the platform, inaccurate information supplied by you, unauthorised access resulting from inadequate account security, payment provider failures or circumstances that cannot reasonably be controlled.

Nothing in these terms is intended to exclude or limit a right or protection that cannot lawfully be excluded or limited.

When Access May Be Restricted

Staycasino may suspend, restrict or close an account where it reasonably considers that you have breached these terms, provided inaccurate information, failed a verification check, engaged in prohibited activity or created a security or compliance concern.

An account may also be restricted for operational reasons, suspected fraud, payment disputes or prolonged inactivity. Where appropriate, Staycasino may request further information before deciding whether access can be restored. Any eligible balance will be handled in accordance with applicable requirements, after considering outstanding transactions, reversals, promotional conditions and amounts owed.

Handling of Personal Information

Staycasino collects and uses personal information to create and operate accounts, process transactions, provide customer support, maintain security, meet applicable obligations and improve its services. Information may be shared with service providers or other parties where reasonably necessary for these purposes.

Personal information is handled in accordance with the applicable privacy notice and relevant privacy requirements. You should review the privacy information provided on the platform to understand how information is collected, stored, used and retained.

Safer Gambling Principles

Gambling should remain an affordable form of entertainment, not a way to earn income or recover financial losses. Set limits that suit your circumstances and avoid playing with money needed for everyday living.

• Decide your spending and time limits before you begin.
• Do not chase losses or gamble when distressed, tired or under the influence of alcohol.
• Take regular breaks and keep gambling separate from essential expenses.
• Use available account controls or request assistance if gambling stops feeling enjoyable.

Staycasino may apply account limits, cooling-off measures or other safeguards where requested or considered appropriate. If you believe gambling is becoming difficult to control, stop playing and seek support from a qualified service in your area.

Changes to These Conditions

Staycasino may update these Terms and Conditions to reflect changes to its services, procedures, security measures or applicable requirements. The revised version will be made available on the platform and will apply from its stated effective date.

Where a change materially affects your use of the service, Staycasino may provide notice through the website or your account. Continuing to use Staycasino after updated terms take effect means that you accept the revised provisions. If you do not agree, you must stop using the platform.

How to Contact Staycasino

Questions about these Terms and Conditions, account access, transactions or verification can be directed to support@staycasino-aussie.com. Please provide enough information for Staycasino to identify the relevant issue, but do not send passwords or full payment credentials.

Staycasino may request additional information to protect your account before discussing account-specific matters. These terms should be read together with any applicable game rules, promotional conditions and privacy information displayed on the platform.

Last updated: 14 September 2026